Omar Al-Badri writes: Sheraton Tunis violates human dignity

What happens if you stay in a five-star hotel, break something in the room, tamper with the available facilities, or violate any of the hotel’s service protocols? Certainly, the strictest rules and regulations will apply to you, and you will end up paying the heaviest fines. This applies even if you enjoy special privileges or are considered a “VIP guest”.

But on the other hand, as a paying customer, what rights do you have when you choose this prestigious brand? What guarantees are there to protect your dignity and legal status if you are mistreated, insulted or served poorly by the hotel management?

This is exactly what happened at the luxurious Sheraton Hotel in the Tunisian capital, where business deals are made and relationships are built. The halls of this luxurious hotel witnessed an unexpected and illogical incident. A Libyan businessman, who runs a large oil services company, chose to stay at Sheraton frequently because it was in line with his calm demeanor and official visits. He had also trusted the hotel to host his elderly mother during her routine medical check-ups, but suddenly found himself forced to leave the hotel, and his mother was shamefully evicted, to the point that the hotel manager called the police to remove her, not because of any professional dispute or inappropriate behavior, but for trivial routine reasons that could be resolved in minutes.

This shocking and unjustified action was taken by the Lebanese hotel manager, who took over the management after three European managers succeeded in running the hotel. These previous managers were always keen to provide a welcoming and supportive environment for the Libyan businessman and his family. However, this new manager showed a level of sensitivity towards the identity of the Libyan businessman, which led to the sudden and irresponsible decision.

The Libyan businessman who was the victim of these shameful incidents is called “Osama” and initially tried to remedy the matter amicably, but the intransigence of the officials exceeded all limits, which made him turn to the responsible authorities.

Although Mr. Osama has already filed a lawsuit before the Court of First Instance in Tunis under No. 22230 and submitted a detailed report on the incident to the Tunisian Ministry of Tourism, demanding the implementation of his civil right for himself, his reputation, his family and his mother in particular, to compensate him for the severe psychological and moral damage that resulted from this act..

Here we must ask in a society that prides itself on professionalism and diversity, how can such behavior go unnoticed? Has belonging to a certain nationality become a valid reason to change hospitality standards? What makes the relationship between guests and hotels vulnerable to such ill-considered and narcissistic behavior? And have discrimination and human rights violations now crept into the management of even the most famous global brands?

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